Comparison
88Agents vs Chaindesk vs Chatbase (2026)
Comparing three AI chatbot platforms across 48 features. 88Agents leads Chaindesk in 13 features and Chatbase in 11. 88Agents: AI chatbot and agent platform built for agencies. Bring your own API keys, deploy across web, Slack, and email from one dashboard. Chaindesk: No-code AI chatbot platform focused on customer support automation with built-in lead capture, human handover, and deep integrations with tools like Crisp, WhatsApp, and Slack. Chatbase: AI chatbot builder that lets you train on your own data, deploy across multiple channels, and integrate with business tools like CRMs and helpdesks.
Quick Verdict
88Agents leads overall with 13 feature advantages to Chaindesk's 6.
88Agents leads overall with 11 feature advantages to Chatbase's 6.
- 88Agents offers 6 more advanced features features: Alternative LLMs, Bring Your Own Key (BYOK), Fine-Tuning, Show Sources, MCP Support, Agent Mode
- 88Agents offers 4 more training sources features: S3 Buckets, HTTP File Sources, FAQs, Datasets (CSV/JSON)
- 88Agents offers 2 more customization features: Input Placeholder, Bubble Text
- Chaindesk offers 4 more channels features: WhatsApp, Telegram, Facebook Messenger, Zapier
- Chaindesk offers 2 more training sources features: Notion, Google Drive
- 88Agents offers 6 more training sources features: YouTube Transcripts, S3 Buckets, HTTP File Sources, Custom APIs, FAQs, Datasets (CSV/JSON)
- 88Agents offers 4 more advanced features features: Fine-Tuning, Show Sources, MCP Support, Agent Mode
- 88Agents offers 1 more customization features: Input Placeholder
- Chatbase offers 4 more channels features: WhatsApp, Instagram, Facebook Messenger, Zapier
- Chatbase offers 2 more training sources features: Notion, Google Drive
Feature Comparison
| Core Capabilities | 88Agents | Chaindesk | Chatbase |
|---|---|---|---|
| Conversation History View and search past conversations between users and the chatbot. | ✓ | ✓ | ✓ |
| Smart Prompts System-level instructions that shape how the chatbot responds, its tone, and behavior. | ✓ | ✓ | ✓ |
| Multilingual Support Automatically detect and respond in multiple languages via the underlying LLM. | ✓ | ✓ | ✓ |
| Model Switching Switch between different AI models (e.g., GPT-4, Claude) without rebuilding. | ✓ | ✓ | ✓ |
| Analytics Dashboards and reports on conversation volume, resolution rates, and user satisfaction. | ✓ | ✓ | ✓ Paid |
| Lead Capture Collect visitor contact details (name, email, phone) during conversations. | ✓ | ✓ | ✓ |
| Human Handover Seamlessly transfer a live conversation to a human support agent. | ✓ | ✓ | ✓ |
| Human Escalation Flag conversations for human review when the chatbot can't resolve them. | ✓ | ✓ | ✓ |
| Advanced Features | 88Agents | Chaindesk | Chatbase |
| Alternative LLMs Choose from multiple LLM providers beyond just OpenAI (Anthropic, Google, etc.). | ✓ | ✗ | ✓ |
| Bring Your Own Key (BYOK) Use your own API keys so you pay providers directly — no markup or middleman. | ✓ | ✗ | ✓ |
| Fine-Tuning Tune retrieval and response quality — vector store settings, embeddings, chunk size, overlap, and dimensions. | ✓ | ✗ | ✗ |
| GDPR Compliance Data processing and storage practices compliant with EU privacy regulations. | ✓ | ✓ | ✓ |
| Team Management Invite team members with role-based access control and permissions. | ✓ | ✓ | ✓ |
| Auto Resync Automatically re-crawl and update knowledge sources on a schedule. | ✓ | ✓ | ✓ |
| Show Sources Display citations and source links alongside chatbot responses. | ✓ | ✗ | ✗ |
| MCP Support Connect to external tools and APIs via the Model Context Protocol for agentic workflows. | ✓ | ✗ | ✗ |
| Agent Mode Go beyond Q&A — run multi-step workflows, use tools, and take actions autonomously. | ✓ | ✗ | ✗ |
| Training Sources | 88Agents | Chaindesk | Chatbase |
| Files (PDF, DOCX) Upload documents like PDFs, Word files, and text files as knowledge sources. | ✓ | ✓ | ✓ |
| Website URLs Crawl web pages and use their content to train the chatbot. | ✓ | ✓ | ✓ |
| Sitemap Import an entire site structure via sitemap.xml for bulk crawling. | ✓ | ✓ | ✓ |
| Plain Text Paste or upload raw text content directly as a knowledge source. | ✓ | ✓ | ✓ |
| YouTube Transcripts Extract and index video transcripts from YouTube as training data. | ✓ | ✓ | ✗ |
| Notion Connect a Notion workspace and sync pages as knowledge sources. | ✗ | ✓ | ✓ |
| Google Drive Import documents directly from Google Drive. | ✗ | ✓ | ✓ |
| Dropbox Import documents directly from Dropbox. | ✗ | ✗ | ✗ |
| S3 Buckets Connect an Amazon S3 bucket and sync files directly as knowledge sources. | ✓ | ✗ | ✗ |
| HTTP File Sources Import files from any public or authenticated URL as a knowledge source. | ✓ | ✗ | ✗ |
| Custom APIs Pull data from your own APIs or third-party services as knowledge sources. | ✓ | ✓ | ✗ |
| E-commerce Integration Connect product catalogs from Shopify, WooCommerce, or similar platforms. | ✗ | ✗ | ✗ |
| Databases Query structured databases directly as a knowledge source. | ✗ | ✗ | ✗ |
| FAQs Import structured question-and-answer pairs for precise, curated responses. | ✓ | ✗ | ✗ |
| Datasets (CSV/JSON) Upload structured data like product catalogs, inventory, or any tabular data as a knowledge source. | ✓ | ✗ | ✗ |
| Channels | 88Agents | Chaindesk | Chatbase |
| Website Widget Embed a chat bubble on your website with a simple code snippet. | ✓ | ✓ | ✓ |
| Chatbot API Programmatic access to send messages and receive responses via REST API. | ✓ | ✗ | ✓ |
| Slack Deploy the chatbot as a Slack app for DMs, channels, and threads. | ✓ | ✓ | ✓ |
| WhatsApp Connect to WhatsApp Business for customer messaging. | ✗ | ✓ | ✓ |
| Telegram Deploy as a Telegram bot for direct and group messaging. | ✗ | ✓ | ✗ |
| Email Respond to incoming emails via IMAP/SMTP integration. | ✓ | ✓ | ✓ |
| Instagram Respond to Instagram DMs automatically. | ✗ | ✗ | ✓ |
| Facebook Messenger Connect to Facebook Messenger for customer conversations. | ✗ | ✓ | ✓ |
| Microsoft Teams Deploy as a Microsoft Teams app for internal or external use. | ✗ | ✗ | ✗ |
| Zapier Connect to thousands of apps via Zapier for automated workflows. | ✗ | ✓ | ✓ |
| Customization | 88Agents | Chaindesk | Chatbase |
| Brand Colors Match the chatbot widget to your brand's color palette. | ✓ | ✓ | ✓ |
| Welcome Message Set a custom greeting shown when the chat opens. | ✓ | ✓ | ✓ |
| Input Placeholder Customize the placeholder text in the message input field. | ✓ | ✗ | ? |
| Bubble Text Add a text label next to the chat bubble launcher. | ✓ | ✗ | ✓ |
| Launcher Icon Replace the default chat icon with a custom image or avatar. | ✓ | ✓ | ✓ |
| Custom Personality & Tone Define the chatbot's voice, personality traits, and communication style. | ✓ | ✓ | ✓ |
Pricing Comparison
88Agents
Free tier available
Free Free
5 agents10 MB storage100 chats/mo3 team members
Starter $29/mo
25 agents1 GB storageUnlimited chats5 team members
Pro $99/mo
100 agents10 GB storageUnlimited chats25 team members
Expert $399/mo
250 agents100 GB storageUnlimited chats100 team members
Chaindesk
Free tier available
Free Free
1 agent200 messages/mo20,000 words training
Growth $25/mo
2 agents10,000 messages/mo30M words training
Pro $99/mo
5 agents20,000 messages/mo60M words training
Enterprise $499/mo
100 agents200,000 messages/mo300M words training
Chatbase
Free tier available
Free Free
1 chatbot20 messages/mo400K chars training
Hobby $19/mo
2 chatbots2,000 messages/mo11M chars training
Standard $99/mo
5 chatbots10,000 messages/mo33M chars training
Unlimited $399/mo
10 chatbots40,000 messages/mo33M chars training
About Each Platform
88Agents
AI chatbot and agent platform built for agencies. Bring your own API keys, deploy across web, Slack, and email from one dashboard.
- Bring Your Own Keys: Use your own OpenAI, Anthropic, or Google Gemini API keys. Pay providers directly with zero markup.
- Chatbots to Agents: Start with a simple FAQ chatbot, scale into autonomous agents with MCP tool use and multi-step workflows.
- Multi-Channel Deployment: Deploy the same agent across web widget, Slack, and email from a single configuration.
- Rich Knowledge Sources: Train on documents, websites, YouTube transcripts, CSV datasets, FAQs, and more with automatic syncing.
- Multi-Tenant Workspaces: Organize by client or project with isolated settings, API keys, and role-based team access.
Chaindesk
No-code AI chatbot platform focused on customer support automation with built-in lead capture, human handover, and deep integrations with tools like Crisp, WhatsApp, and Slack.
- Human Handover & Live Chat: Conversations can be escalated to human agents when the AI cannot resolve an issue, keeping support quality high.
- Omnichannel Deployment: Deploy your chatbot across web widgets, WhatsApp, Slack, Telegram, Facebook Messenger, and Zapier from a single dashboard.
- Rich Data Ingestion: Train on websites, sitemaps, PDFs, Google Drive, Notion, YouTube transcripts, and custom APIs for comprehensive knowledge coverage.
- Auto-Resync Training Data: Automatically re-crawls and retrains on your data sources so the chatbot stays current without manual intervention.
- GDPR Compliant with Team Management: Enterprise-ready with GDPR compliance, team collaboration features, and whitelabel branding options on higher plans.
Chatbase
AI chatbot builder that lets you train on your own data, deploy across multiple channels, and integrate with business tools like CRMs and helpdesks.
- Multi-Model Support: Choose from OpenAI, Anthropic, Google, and DeepSeek models to power your chatbot.
- Multi-Channel Deployment: Deploy across web widget, Slack, WhatsApp, Messenger, Instagram, and email from one dashboard.
- Human Escalation: Smart rules-based escalation to human agents when the chatbot can't resolve an issue.
- Business Integrations: Connect to Zendesk, Salesforce, Stripe, Zapier, Make, Notion, and Cal.com for end-to-end workflows.
- SOC 2 & GDPR Compliant: Enterprise-grade security with data encryption, isolation, and compliance certifications.
Individual Comparisons
Last reviewed: March 2026
Think we got something wrong? Let us know →