Comparison
88Agents vs ChatShape vs Chatsimple (2026)
Comparing three AI chatbot platforms across 48 features. 88Agents leads ChatShape in 29 features and Chatsimple in 16. 88Agents: AI chatbot and agent platform built for agencies. Bring your own API keys, deploy across web, Slack, and email from one dashboard. ChatShape: Lightweight AI chatbot builder focused on customer support and lead generation, trained on website content and files with minimal setup required. Chatsimple: AI sales agent platform (now Expertise.ai) focused on lead qualification, visitor intelligence, and HubSpot-centric CRM automation.
Quick Verdict
88Agents leads overall with 29 feature advantages to ChatShape's 0.
88Agents leads overall with 16 feature advantages to Chatsimple's 5.
- 88Agents offers 8 more advanced features features: Alternative LLMs, Bring Your Own Key (BYOK), GDPR Compliance, Team Management, Auto Resync, Show Sources, MCP Support, Agent Mode
- 88Agents offers 8 more training sources features: Sitemap, Plain Text, YouTube Transcripts, S3 Buckets, HTTP File Sources, Custom APIs, FAQs, Datasets (CSV/JSON)
- 88Agents offers 7 more core capabilities features: Conversation History, Smart Prompts, Multilingual Support, Model Switching, Analytics, Human Handover, Human Escalation
- 88Agents offers 6 more advanced features features: Alternative LLMs, Bring Your Own Key (BYOK), Fine-Tuning, GDPR Compliance, Show Sources, MCP Support
- 88Agents offers 5 more training sources features: YouTube Transcripts, S3 Buckets, HTTP File Sources, FAQs, Datasets (CSV/JSON)
- 88Agents offers 3 more customization features: Input Placeholder, Bubble Text, Launcher Icon
- Chatsimple offers 4 more channels features: WhatsApp, Instagram, Facebook Messenger, Zapier
- Chatsimple offers 1 more training sources features: Databases
Feature Comparison
| Core Capabilities | 88Agents | ChatShape | Chatsimple |
|---|---|---|---|
| Conversation History View and search past conversations between users and the chatbot. | ✓ | ✗ | ✓ |
| Smart Prompts System-level instructions that shape how the chatbot responds, its tone, and behavior. | ✓ | ✗ | ✓ |
| Multilingual Support Automatically detect and respond in multiple languages via the underlying LLM. | ✓ | ✗ | ✓ |
| Model Switching Switch between different AI models (e.g., GPT-4, Claude) without rebuilding. | ✓ | ✗ | ✓ |
| Analytics Dashboards and reports on conversation volume, resolution rates, and user satisfaction. | ✓ | ✗ | ✓ |
| Lead Capture Collect visitor contact details (name, email, phone) during conversations. | ✓ | ✓ | ✓ |
| Human Handover Seamlessly transfer a live conversation to a human support agent. | ✓ | ✗ | ✓ Paid |
| Human Escalation Flag conversations for human review when the chatbot can't resolve them. | ✓ | ✗ | ✓ |
| Advanced Features | 88Agents | ChatShape | Chatsimple |
| Alternative LLMs Choose from multiple LLM providers beyond just OpenAI (Anthropic, Google, etc.). | ✓ | ✗ | ? |
| Bring Your Own Key (BYOK) Use your own API keys so you pay providers directly — no markup or middleman. | ✓ | ✗ | ✗ |
| Fine-Tuning Tune retrieval and response quality — vector store settings, embeddings, chunk size, overlap, and dimensions. | ✓ | ✓ | ✗ |
| GDPR Compliance Data processing and storage practices compliant with EU privacy regulations. | ✓ | ? | ? |
| Team Management Invite team members with role-based access control and permissions. | ✓ | ? | ✓ Paid |
| Auto Resync Automatically re-crawl and update knowledge sources on a schedule. | ✓ | ✗ | ✓ |
| Show Sources Display citations and source links alongside chatbot responses. | ✓ | ✗ | ? |
| MCP Support Connect to external tools and APIs via the Model Context Protocol for agentic workflows. | ✓ | ✗ | ✗ |
| Agent Mode Go beyond Q&A — run multi-step workflows, use tools, and take actions autonomously. | ✓ | ✗ | ✓ |
| Training Sources | 88Agents | ChatShape | Chatsimple |
| Files (PDF, DOCX) Upload documents like PDFs, Word files, and text files as knowledge sources. | ✓ | ✓ | ✓ |
| Website URLs Crawl web pages and use their content to train the chatbot. | ✓ | ✓ | ✓ |
| Sitemap Import an entire site structure via sitemap.xml for bulk crawling. | ✓ | ✗ | ✓ |
| Plain Text Paste or upload raw text content directly as a knowledge source. | ✓ | ✗ | ✓ |
| YouTube Transcripts Extract and index video transcripts from YouTube as training data. | ✓ | ✗ | ✗ |
| Notion Connect a Notion workspace and sync pages as knowledge sources. | ✗ | ✗ | ✗ |
| Google Drive Import documents directly from Google Drive. | ✗ | ✗ | ✗ |
| Dropbox Import documents directly from Dropbox. | ✗ | ? | ✗ |
| S3 Buckets Connect an Amazon S3 bucket and sync files directly as knowledge sources. | ✓ | ✗ | ✗ |
| HTTP File Sources Import files from any public or authenticated URL as a knowledge source. | ✓ | ✗ | ✗ |
| Custom APIs Pull data from your own APIs or third-party services as knowledge sources. | ✓ | ✗ | ✓ Paid |
| E-commerce Integration Connect product catalogs from Shopify, WooCommerce, or similar platforms. | ✗ | ✗ | ✗ |
| Databases Query structured databases directly as a knowledge source. | ✗ | ✗ | ✓ |
| FAQs Import structured question-and-answer pairs for precise, curated responses. | ✓ | ✗ | ✗ |
| Datasets (CSV/JSON) Upload structured data like product catalogs, inventory, or any tabular data as a knowledge source. | ✓ | ✗ | ✗ |
| Channels | 88Agents | ChatShape | Chatsimple |
| Website Widget Embed a chat bubble on your website with a simple code snippet. | ✓ | ✓ | ✓ |
| Chatbot API Programmatic access to send messages and receive responses via REST API. | ✓ | ✗ | ✓ Paid |
| Slack Deploy the chatbot as a Slack app for DMs, channels, and threads. | ✓ | ✗ | ✗ |
| WhatsApp Connect to WhatsApp Business for customer messaging. | ✗ | ✗ | ✓ |
| Telegram Deploy as a Telegram bot for direct and group messaging. | ✗ | ✗ | ✗ |
| Email Respond to incoming emails via IMAP/SMTP integration. | ✓ | ✗ | ✗ |
| Instagram Respond to Instagram DMs automatically. | ✗ | ? | ✓ |
| Facebook Messenger Connect to Facebook Messenger for customer conversations. | ✗ | ? | ✓ |
| Microsoft Teams Deploy as a Microsoft Teams app for internal or external use. | ✗ | ? | ✗ |
| Zapier Connect to thousands of apps via Zapier for automated workflows. | ✗ | ✗ | ✓ Paid |
| Customization | 88Agents | ChatShape | Chatsimple |
| Brand Colors Match the chatbot widget to your brand's color palette. | ✓ | ✓ | ✓ |
| Welcome Message Set a custom greeting shown when the chat opens. | ✓ | ✓ | ✓ |
| Input Placeholder Customize the placeholder text in the message input field. | ✓ | ? | ? |
| Bubble Text Add a text label next to the chat bubble launcher. | ✓ | ✓ | ? |
| Launcher Icon Replace the default chat icon with a custom image or avatar. | ✓ | ? | ? |
| Custom Personality & Tone Define the chatbot's voice, personality traits, and communication style. | ✓ | ? | ✓ |
Pricing Comparison
88Agents
Free tier available
Free Free
5 agents10 MB storage100 chats/mo3 team members
Starter $29/mo
25 agents1 GB storageUnlimited chats5 team members
Pro $99/mo
100 agents10 GB storageUnlimited chats25 team members
Expert $399/mo
250 agents100 GB storageUnlimited chats100 team members
ChatShape
Free tier available
Free Free
20 messages/mo2 chatbots20K characters/chatbot
Hobby $19/mo
500 messages/mo10 chatbots500K characters/chatbot
Standard $48/mo
4,000 messages/mo25 chatbots5M characters/chatbot
Pro $398/mo
30,000 messages/mo50 chatbots10M characters/chatbot
Enterprise Free
Custom limitsCustom integrationsDedicated support
Chatsimple
Free tier available
Free Free
1 agent10 conversations/mo50 training materials
Growth $500/mo
1 agentUnlimited conversations500 training materials
Business $1250/mo
1 agentUnlimited conversationsVoice AI3 playbooks
Enterprise $3000/mo
Multiple agentsCustom volumeSSODedicated server
About Each Platform
88Agents
AI chatbot and agent platform built for agencies. Bring your own API keys, deploy across web, Slack, and email from one dashboard.
- Bring Your Own Keys: Use your own OpenAI, Anthropic, or Google Gemini API keys. Pay providers directly with zero markup.
- Chatbots to Agents: Start with a simple FAQ chatbot, scale into autonomous agents with MCP tool use and multi-step workflows.
- Multi-Channel Deployment: Deploy the same agent across web widget, Slack, and email from a single configuration.
- Rich Knowledge Sources: Train on documents, websites, YouTube transcripts, CSV datasets, FAQs, and more with automatic syncing.
- Multi-Tenant Workspaces: Organize by client or project with isolated settings, API keys, and role-based team access.
ChatShape
Lightweight AI chatbot builder focused on customer support and lead generation, trained on website content and files with minimal setup required.
- Quick Website Training: Scrapes your website content to build a custom chatbot in minutes, requiring only a URL to get started.
- Lead Generation Focus: Built-in lead capture forms collect visitor emails and contact information during chat conversations.
- Fine-Tuning Support: Allows fine-tuning of the underlying model to improve response accuracy for specific use cases and industries.
- Simple Widget Customization: Offers brand color matching, custom welcome messages, and bubble text configuration for a branded chat experience.
- Generous Free Tier: Includes a free plan with 2 chatbots and 20 messages per month for testing and small-scale deployments.
Chatsimple
AI sales agent platform (now Expertise.ai) focused on lead qualification, visitor intelligence, and HubSpot-centric CRM automation.
- Sales-Focused AI Agents: Built for lead qualification, meeting booking, and pipeline automation rather than general support.
- Voice AI: Multilingual voice agents with customizable tone, personality, and brand voice cloning.
- Deep HubSpot Integration: Two-way sync, proactive live chat, and lead routing natively built into HubSpot workflows.
- Visitor Intelligence: Identify anonymous website visitors, track behavior, and enrich contact data automatically.
- Playbook Automation: Configure multi-step workflows in natural language for sales qualification, escalation, and cross-sell scenarios.
Individual Comparisons
Last reviewed: March 2026
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