Comparison
88Agents vs UseChat (2026)
Looking for the right AI chatbot platform? Here's how 88Agents and UseChat compare across 48 features. 88Agents leads in 26 features, while UseChat leads in 0. 88Agents: AI chatbot and agent platform built for agencies. Bring your own API keys, deploy across web, Slack, and email from one dashboard. UseChat: A website-focused chatbot platform that trains custom ChatGPT assistants on your site content and scales to handle millions of monthly visitors.
Quick Verdict
88Agents leads overall with 26 feature advantages to UseChat's 0.
- 88Agents offers 9 more training sources features: Files (PDF, DOCX), Sitemap, Plain Text, YouTube Transcripts, S3 Buckets, HTTP File Sources, Custom APIs, FAQs, Datasets (CSV/JSON)
- 88Agents offers 7 more advanced features features: Alternative LLMs, Bring Your Own Key (BYOK), Fine-Tuning, GDPR Compliance, Show Sources, MCP Support, Agent Mode
- 88Agents offers 4 more customization features: Input Placeholder, Bubble Text, Launcher Icon, Custom Personality & Tone
Feature Comparison
| Core Capabilities | 88Agents | UseChat |
|---|---|---|
| Conversation History View and search past conversations between users and the chatbot. | ✓ | ✓ |
| Smart Prompts System-level instructions that shape how the chatbot responds, its tone, and behavior. | ✓ | ? |
| Multilingual Support Automatically detect and respond in multiple languages via the underlying LLM. | ✓ | ✓ |
| Model Switching Switch between different AI models (e.g., GPT-4, Claude) without rebuilding. | ✓ | ✓ |
| Analytics Dashboards and reports on conversation volume, resolution rates, and user satisfaction. | ✓ | ? |
| Lead Capture Collect visitor contact details (name, email, phone) during conversations. | ✓ | ✓ |
| Human Handover Seamlessly transfer a live conversation to a human support agent. | ✓ | ✓ |
| Human Escalation Flag conversations for human review when the chatbot can't resolve them. | ✓ | ? |
| Advanced Features | 88Agents | UseChat |
| Alternative LLMs Choose from multiple LLM providers beyond just OpenAI (Anthropic, Google, etc.). | ✓ | ? |
| Bring Your Own Key (BYOK) Use your own API keys so you pay providers directly — no markup or middleman. | ✓ | ? |
| Fine-Tuning Tune retrieval and response quality — vector store settings, embeddings, chunk size, overlap, and dimensions. | ✓ | ? |
| GDPR Compliance Data processing and storage practices compliant with EU privacy regulations. | ✓ | ? |
| Team Management Invite team members with role-based access control and permissions. | ✓ | ✓ Paid |
| Auto Resync Automatically re-crawl and update knowledge sources on a schedule. | ✓ | ✓ |
| Show Sources Display citations and source links alongside chatbot responses. | ✓ | ? |
| MCP Support Connect to external tools and APIs via the Model Context Protocol for agentic workflows. | ✓ | ✗ |
| Agent Mode Go beyond Q&A — run multi-step workflows, use tools, and take actions autonomously. | ✓ | ✗ |
| Training Sources | 88Agents | UseChat |
| Files (PDF, DOCX) Upload documents like PDFs, Word files, and text files as knowledge sources. | ✓ | ? |
| Website URLs Crawl web pages and use their content to train the chatbot. | ✓ | ✓ |
| Sitemap Import an entire site structure via sitemap.xml for bulk crawling. | ✓ | ? |
| Plain Text Paste or upload raw text content directly as a knowledge source. | ✓ | ? |
| YouTube Transcripts Extract and index video transcripts from YouTube as training data. | ✓ | ? |
| Notion Connect a Notion workspace and sync pages as knowledge sources. | ✗ | ? |
| Google Drive Import documents directly from Google Drive. | ✗ | ? |
| Dropbox Import documents directly from Dropbox. | ✗ | ? |
| S3 Buckets Connect an Amazon S3 bucket and sync files directly as knowledge sources. | ✓ | ✗ |
| HTTP File Sources Import files from any public or authenticated URL as a knowledge source. | ✓ | ✗ |
| Custom APIs Pull data from your own APIs or third-party services as knowledge sources. | ✓ | ✗ |
| E-commerce Integration Connect product catalogs from Shopify, WooCommerce, or similar platforms. | ✗ | ✗ |
| Databases Query structured databases directly as a knowledge source. | ✗ | ✗ |
| FAQs Import structured question-and-answer pairs for precise, curated responses. | ✓ | ? |
| Datasets (CSV/JSON) Upload structured data like product catalogs, inventory, or any tabular data as a knowledge source. | ✓ | ✗ |
| Channels | 88Agents | UseChat |
| Website Widget Embed a chat bubble on your website with a simple code snippet. | ✓ | ✓ |
| Chatbot API Programmatic access to send messages and receive responses via REST API. | ✓ | ? |
| Slack Deploy the chatbot as a Slack app for DMs, channels, and threads. | ✓ | ? |
| WhatsApp Connect to WhatsApp Business for customer messaging. | ✗ | ? |
| Telegram Deploy as a Telegram bot for direct and group messaging. | ✗ | ✗ |
| Email Respond to incoming emails via IMAP/SMTP integration. | ✓ | ✗ |
| Instagram Respond to Instagram DMs automatically. | ✗ | ✗ |
| Facebook Messenger Connect to Facebook Messenger for customer conversations. | ✗ | ✗ |
| Microsoft Teams Deploy as a Microsoft Teams app for internal or external use. | ✗ | ✗ |
| Zapier Connect to thousands of apps via Zapier for automated workflows. | ✗ | ? |
| Customization | 88Agents | UseChat |
| Brand Colors Match the chatbot widget to your brand's color palette. | ✓ | ✓ |
| Welcome Message Set a custom greeting shown when the chat opens. | ✓ | ✓ |
| Input Placeholder Customize the placeholder text in the message input field. | ✓ | ? |
| Bubble Text Add a text label next to the chat bubble launcher. | ✓ | ? |
| Launcher Icon Replace the default chat icon with a custom image or avatar. | ✓ | ? |
| Custom Personality & Tone Define the chatbot's voice, personality traits, and communication style. | ✓ | ? |
Pricing Comparison
88Agents
Free tier available
Free Free
5 agents10 MB storage100 chats/mo3 team members
Starter $29/mo
25 agents1 GB storageUnlimited chats5 team members
Pro $99/mo
100 agents10 GB storageUnlimited chats25 team members
Expert $399/mo
250 agents100 GB storageUnlimited chats100 team members
UseChat
No free tier
Starter $47/mo
1,000 messages/month1,000 webpages
Plus $97/mo
5,000 messages/month10,000 webpages5 team members
Scale $437/mo
30,000 messages/month50,000 webpagesUnlimited team members
About Each Platform
88Agents
AI chatbot and agent platform built for agencies. Bring your own API keys, deploy across web, Slack, and email from one dashboard.
- Bring Your Own Keys: Use your own OpenAI, Anthropic, or Google Gemini API keys. Pay providers directly with zero markup.
- Chatbots to Agents: Start with a simple FAQ chatbot, scale into autonomous agents with MCP tool use and multi-step workflows.
- Multi-Channel Deployment: Deploy the same agent across web widget, Slack, and email from a single configuration.
- Rich Knowledge Sources: Train on documents, websites, YouTube transcripts, CSV datasets, FAQs, and more with automatic syncing.
- Multi-Tenant Workspaces: Organize by client or project with isolated settings, API keys, and role-based team access.
UseChat
A website-focused chatbot platform that trains custom ChatGPT assistants on your site content and scales to handle millions of monthly visitors.
- Website-First Training: Crawls and indexes your entire website to build a chatbot that answers visitor questions using your actual site content.
- Scalable Infrastructure: Handles websites of any size, from a handful of pages to thousands, with infrastructure built for millions of monthly visitors.
- Human Handover: Routes conversations to live agents when the AI cannot resolve an issue, keeping the customer experience seamless.
- SOC 2 Compliant: Meets SOC 2 compliance standards with AWS-hosted infrastructure in the US, prioritizing data security and privacy.
- Multilingual Conversations: Supports multiple languages out of the box, enabling global customer engagement without additional setup.
Last reviewed: March 2026
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